Returns Policy

Ensuring our customers satisfaction with the products you purchase from us is our main priority. Please review the information below regarding our policy for returns and refunds.

Eligibility for Return

Before making your purchase, ensure you check the individual product pages for any additional return and refund details. Not all products are eligible for return. Eligible items must be unused, unopened, and within their original packaging. Any items showing signs of use or tampering will not qualify for a refund.

If you find any issues with our products when you receive them, please reach out to us so we can work with you to resolve the matter as a first step. However, if this cannot be resolved or you simply wish to return your item(s) you can arrange a return by emailing your enquiry to contact@islandgloco.com. It is important to note that all customers are responsible for return and shipping costs.

Return Conditions

In the unfortunate event of your order arriving damaged, broken, or with missing items you must contact us via email within 48 hours of your order being delivered. We will require your Order ID, images of your packing list (or shipping invoice) and images of the items you have received. Once we have this information, we will review the footage from our packing area to confirm any claims being made. For replacement items to be shipped out, the damaged or broken item(s) may need to be returned at your cost before we can ship out replacements.

Please note, any claims for damaged, broken, or missing items after 48 hours from receiving your delivery cannot be accepted. Acceptance of our refund and return policy is implied upon purchasing our products from our website.

Frequently Asked Questions

Q: I am ‘missing items from my order, what do I do now?

A: You must report any missing items to contact@islandgloco.com within 48 hours of them being delivered to you so our team can investigate this further. Please include your Order ID, images of your packing list (or shipping invoice) and images of the items you have received so we can review footage to confirm your claims.

Q: What is your return policy?

A: We offer a 14-day returns policy from the point of your items being delivered. However, there are exceptions to specific products, such as Tanning Sprays, Bundles containing Tanning Sprays, and Juicy Drops due to hygiene reasons, even if unopened. Contact us at contact@islandgloco.com with your Order ID to discuss any returns. All customers are responsible for return and shipping costs.

Q: Can I exchange an item I’ve purchased?

A: Unfortunately, we do not offer exchanges across our product range.

Q: How do I return an item to you?

A: Reach out to our team via email at contact@islandgloco.com for assistance with products that are listed as eligible for return and/or refunds. You can follow the guidelines set out in our Returns Policy to answer any initial questions you might have for what this includes.

Q: What do I do if my order shows delivered but I haven't received it?

A: If you have a Delivery Dispute, please contact our team via email at contact@islandgloco.com if your order status shows delivered, but you haven't received it. We'll initiate a delivery dispute with the respective courier which takes around 7 working days (excluding weekends and holidays). During this time we are unable to action or issue replacements or refunds.

Q: Can I change my order / shipping details if I made a mistake?

A: If you have made a mistake when placing an order or entering your shipping information, contact us immediately at contact@islandgloco.com with your Order ID and the missing details prior to our daily dispatch time. We will try to amend the order or update the delivery details prior to the order being dispatched but this cannot be guaranteed. Once an order has been dispatched we are unable to amend your order or shipping information.